Environmental management and quality system Essay

Summary Response of the Earth Is Full Free Essays

In his article, The Earth Is Full, Friedman (2011) starts by expressing that as of late, first decade of 21st century, mankind experiences risks that undermine humankind and the nature due to their indifferent practices. Monetary issues, high developing populace rate and cataclysmic events constrain people to address about those ongoing years. The author at that point proceeds onward to the veteran Australian tree hugger business visionary Paul Gilding and his book, Gilding, P. We will compose a custom exposition test on Rundown Response of the Earth Is Full or then again any comparative theme just for you Request Now (2011) The Great Disruption: Why the atmosphere emergency will welcome on the finish of shopping and the introduction of another world. Progressively Summary of Devil at My Heels New York: Bloomsbury Press. Plating (2011) talks about how much land and water zone mankind needs to create the assets they devour and assimilate their waste. As indicated by Gilding (2011), earth is developing at a risky rate and calls attention to that over-utilized assets and declining ecologic condition harm to social and monetary framework. Friedman reports the present development rate is 150 percent of earth’s manageable limit and expresses that exorbitant utilization of assets and a lot of waste that makes the issue, â€Å"The Earth Is Full. He makes reference to around two circles; first, populace development and a dangerous atmospheric devation push up food costs, which prompts political unsteadiness, which prompts higher oil costs, which prompts higher food costs, etc in an unfavorable circle. Second, higher efficiency implies less employments, which expects people to deliver more sources to make occupations. The more sources make a worldwide temperature alteration. A short time later, the essayist directs his concentration toward potential arrangements. The arrangements are talked about by giving Gilding’s eco-self assured person see. In the article, additionally it is expressed that financial frameworks are not changed without an emergency. Friedman (2011) states that â€Å"But don’t stress, we’re arriving. † Finally, Friedman wants to utilize citations from Gilding who state countries are setting out toward an emergency driven decision and build up another maintainable financial model gradually. A worldwide temperature alteration, starvation, intensifying biological condition, weariness of assets, an excess of waste and the contention among humankind and nature are exceptionally present and difficult issues of the whole world. In the article these issues are examined dependent on the key wellspring of the issues, high populace rate. Additionally, in view of Sullivan, M. 1999) Population control: what number are too much? , she states â€Å" Global warming, the diminishing of the ozone layer, expanding crime percentages, poisonous synthetic concoctions in our food, and starvation in creating countries, every one of which is at any rate somewhat because of developing world population† (Sulliva n, 1999). As indicated by that paper, there are currently 5. 8 billion people on the planet now, and as per the United Nations, the number of inhabitants in earth is relied upon to develop to around 7. 9 billion by 2050. As indicated by measurements, plainly development rate is a lot for the earth and causes an enormous flimsiness. In the article, Friedman, T. (2011) The Earth Is Full, some monetary models are taken close by as a reason for the arrangement. Nonetheless, the harms that high populace brings can't be dissipated uniquely with monetary frameworks. Additionally, political frameworks must be created and people must be made cognizant pretty much those issues. †¢Friedman, T. (2011) The earth is full. NYT †¢Gilding, P. (2011) The Great Disruption: Why the atmosphere emergency will welcome on the finish of shopping and the introduction of another world. New York: Bloomsbury Press. †¢Sullivan, M. (1999) Population control: what number are Instructions to refer to Summary Response of the Earth Is Full, Papers

Lamb to the Slaughter and The Speckled Band are both examples of the murder mystery genre Essays

Sheep to the Slaughter and The Speckled Band are the two instances of the homicide puzzle kind Essays Sheep to the Slaughter and The Speckled Band are the two instances of the homicide riddle type Paper Sheep to the Slaughter and The Speckled Band are the two instances of the homicide riddle type Paper Article Topic: Writing The homicide riddle type consistently incorporates four principle fixings. These are the wrongdoing, the scalawag, the person in question and obviously, the investigator. For the most part, in exemplary instances of this sort, the analyst discovers what has occurred and fathoms the wrongdoing. In any case, the previously mentioned fixings can be combined to make various plans for homicide puzzles. While in many stories in this kind the scoundrel is gotten or murdered, in a little minority, the scalawag pulls off the wrongdoing, making the analyst look amateurish. I have perused two stories which spread both of the endings in this sort. These are Lamb to the Slaughter by Roald Dahl and The Speckled Band by Arthur Conan Doyle. I will clarify in detail how these two short stories are both comparative and extraordinary. As I referenced previously, every story that has a homicide puzzle topic, includes a wrongdoing. In Lamb to the Slaughter, the homicide is absolutely impromptu. It occurs spontaneously. Mary Maloney, the alleged reprobate, murders her better half utilizing a solidified leg of sheep. As I discovered while perusing this story, this is a strange sort of weapon, however viable in any case. Mary Maloney is a commonplace housewife from the hour of when this story was composed, around 1950. She works at home throughout the day, doesnt go out a lot and hasnt even an ounce of a public activity. Shes likewise wedded to a senior police officer, Mr. Patrick Maloney. The evening of the homicide, Patrick has quite recently returned home from work. Mary is going to make supper. She is by and large exceptionally pleasant to Patrick not surprisingly. We discover that Mary adores Patrick to bits and values each second she goes through with him. She worships each seemingly insignificant detail about this man, She cherished him for the manner in which he sat freely in a seat She adored the expectation, far look in his eyes. After the couple have their typical beverage, Patrick discloses something to Mary. As the perusers, we dont get an understanding to what is being stated, however we do get an image of what it is about. Obviously Ill give you cash and see youre cared for, Patrick says. We arrive at the resolution that whatever Patrick has stated, truly stunned and dazed Mary. She shows this not by having a hissy fit and shouting at Patrick, however by murmuring, Ill get the dinner, and leaving the room. To us, it feels as if Patrick is revealing to her that he is venturing out from home. This is on the grounds that we are informed that she was, watching him with a sort of bewildered loathsomeness as he went further and further away with each word. As I would like to think, it's anything but an excellent plan to leave your better half particularly when she is pregnant with your infant. Mary strolls down to the basement to bring the meat. She hauls a solidified leg of sheep out of the cooler and conveys it back upstairs. As she goes into the room, her significant other hears her and says, For Gods purpose. Dont make dinner for me. Im going out. Now, I think the last, little bit of string holding Marys cerebrum together just snapped. She strolls up behind Patrick, who is standing confronting the window, and whacks him on the head with the leg of sheep. In The Speckled Band, the wrongdoing is painstakingly arranged and stunningly muddled. It is additionally protected to state that the casualty isn't murdered utilizing a dead, solidified creature appendage! The individual who bites the dust in this story has succumbed to a wrongdoing that been sorted out over an extensive timeframe. Dr. Roylott, the scalawag and man we should severely dislike before the finish of this story, needs to murder both of his two stage little girls. The homicide happens in the room of one of the girls, Julias. The rooms are set this way, Dr. Roylotts is first in the hall, at that point Julias in the center and afterward Helen, different little girls, is rearward in line. Each of the three rooms are manufactured confronting the nursery. As I have just clarified, the wrongdoing is exceptionally mind boggling. Dr. Roylott has fixed Julias live with a phony air-vent framework which is associated with his own room by means of the divider. On Julias side, the opening of the vent had a spurious ringer rope swinging from it. Around evening time, as per Helen, Julia heard, a low clear whistle. Consistently, Dr. Roylott would send a snake, prepared utilizing a whip-line, a bowl of milk and a whistle, through the ventilation framework into Julias room. He did this in anticipation of the snake gnawing Julia, as her bed was rushed to the floor under the vent. Helen clarifies that the evening of Julias demise, Julia had asked her sister, Have you at any point heard anybody whistle in the dead of the night? After a concise discussion between the two sisters, Julia comes back to her room and bolts the entryway shut. The windows are additionally little and unreasonably limited for anybody to go through. This gives us that it is unimaginable for anybody to go into Julias room around evening time. We are told by Helen, that there are a few vagabonds that are remaining in the grounds behind the house. We anticipate that the vagabonds should have something to do with the homicide. Be that as it may, Sherlock Holmes quickly disposes of this hypothesis subsequent to reviewing the windows. This makes the vagabonds the distractions in this story. The explanation the young ladies kept their entryways bolted around evening time was on the grounds that Dr. Roylott was a wild creatures devotee and kept a cheetah and mandrill in the grounds. The evening of the homicide, Helen says that she has an uncomfortable inclination, A dubious sentiment of looming mishap dazzled me. She additionally reveals to us that the climate is terrible outside. This makes the entire climate of the story significantly tenser, which thus makes it considerably to a greater extent an exemplary homicide secret, where everything is dull and somber. Helen heard the wild shout of an unnerved lady in the midst of all the clamor of the downpour and roar outside. As Helen rushed to her sisters room, she hears a similar low whistle Julia was discussing before that night. She additionally heard a metallic crashing sound. As Helen moved toward her sisters room, the entryway was open. Julia showed up at the opening, her face whitened with fear, her hands grabbing for help. Julia is writhing at the same time, and Helen clarifies that it was difficult to comprehend what she was stating. Julia figured out how to wheeze one last bit of fundamental data before she died, Oh, my God Helen! It was the band! The spotted band! We can see that The Speckled Band is a progressively adult story. The wrongdoing is significantly more sensational. The primary contrast between the accounts right now is that one has been arranged cautiously and other is simply something that occurs at last. The wrongdoing in Lamb to the Slaughter is very silly, while the wrongdoing in The Speckled Band is intense. We anticipate executioners, killers and attackers to be men. It is simply something we have come to accept. Regardless of whether we are sitting in front of the TV, perusing a book or taking a gander at a needed sign in a shop window, out first end is that the miscreant is really going to be a person. What do we anticipate that a lowlife should do in their extra time? Washing the dishes? Preparing the supper? Tidying the furnishings? Having a child? Well these are only a portion of the standard occupations that the executioner in Lamb to the Slaughter does. Shockingly, this sort, delicate and adoring lady, isnt all what she is described. Despite the fact that she doesnt mind being classed as a household animal, Mary shows a quality most different 1950s housewives dont. She shows that she truly has a cerebrum and that she can utilize it. She gives her cleverness and that she can work way out of issues herself. It comes as a stun to us when we discover that the executioner in Lamb to the Slaughter is a lady. In any case, in addition to the fact that she is only a lady, however she is an anticipating mother. We could never at any point dream that she would be the killer by the way Roald Dahl depicts her toward the beginning of the story. Mary is only one of those normal 1950s housewives that stay at home throughout the day, tidying up and preparing the supper. What makes it considerably harder for us to accept that she would murder Patrick is that she adores him to such an extent. Dahl says that she wanted to sunbathe in the warm, male gleam that came out of him. Mary knows each easily overlooked detail about this man. Precisely what time he will be home, precisely what drink he is going to need and even how he needs it. There is a moment that Patrick has completed his beverage and going to get another, when Mary abruptly shoots up, Ill get it! she cries, hopping up. This shows exactly the amount she thinks about him. She realizes he will be worn out, so she does each seemingly insignificant detail for him. We can see that Mary is definitely not the cliché killer. She just doesnt have the attributes. We begin to ponder, was what Patrick said so unbelievably horrible, that it incited Mary to slaughter the man she undyingly adored? Something else we need to consider is that she isn't only a normal housewife; she is an extremely cunning housewife. In the wake of murdering Patrick, heaps of musings begin entering her thoughts. She believes that she will confront capital punishment. She realizes she should spare her youngster, so devises an arrangement to escape the homicide. She finishes up her lips and face and goes to the food merchants. At the point when she addresses Sam, the man who possesses the shop, she acts exceptionally typical. I need a few potatoes if it's not too much trouble Sam. Truly, and I figure a container of peas. She had just practiced these lines already at home. What Mary is doing here, is making a plausible excuse. The lowlife in The Speckled Band is the direct inverse of Mary Maloney. Not at all like in Lamb to the Slaughter, it isnt quite a bit of a stun to us when we discover that Dr. Roylott is the killer. Dr. Roylott is depicted as being a serious wild looking man. It is said that he is a gigantic man. He seems like an executioner to us as of now. An enormous face, burned with a thousand wrinkles and set apart with each malevolent enthusiasm. This line makes it considerably simpler for us to pict

The Scarlet Letter Essays - English-language Films,

The Scarlet Letter The Scarlet Letter, by Nathaniel Hawthorne, conveys an amazing novel conjured with imagery. Fixated on Hester, a lady marked with a red ?A? as an imprint for infidelity, a significant part of the Scarlet Letter's imagery develops from the barbarous, and dishonorable letter. The ?A? represents the ?strolling seal of disgrace.? (Hawthorne 6). All through the novel, the brand of disturb advances around the characters affected by Hester, counting her ill-conceived youngster Pearl. Indeed, even Pearl is dependent upon the disgrace her mom has bore, and is additionally disregarded from the severe Puritan culture. The end of the novel uncovers that the image has invigorated Hester to recover her wrongdoing, rather then brake her spirits. The two-timing mark is nearly supplanted by the network as ?capable? because of Hester's deeds to the network. Red Letter likewise utilizes nature's blossoms as an approach to represent development in the novel. The initial part depicts a rosebush developing by the jail. It shows how indeed, even a lovely bloom like the rose can be decided as conciliatory, with its petals close the prison. This identifies with Hester, as her wonderful character is decided by transgression, not by activities. Later in the novel, Chillingworth, Hester's better half, communicates to allow the dark to blossom bloom as it might. (Hawthorne 14). This reoccurrence of the blossom shows how Chillingworth acknowledges his convoluted soul. The blossom's sprout is an immediate image for the development of character in Scarlet Letter. Dress is a last source Hawthorne uses to represent. In section 7, Pearl is wearing a red outfit, with gold trim. The dress of Pearl is practically indistinguishable from the brand Hester must suffer, with her red image. Chillington is wearing dark, which gives an knowledge into his vile character, as uncovered in section 14. Additionally, the utilization of splendid shading, like red, and gold communicates how extraordinary Hester and Pearl are seen by the Puritan society, which mostly dresses in plain, aloof hues. The brand of wrongdoing is reflected in all an amazing parts, which show how dress in Scarlet Letter radically reflects circumstance, and character. Hawthorne's Scarlet Letter gives a gigantic impact on the peruser, filled with persecution, and recorded assessment of the Puritans. Lamentably, as the novel seems to reflect reality, circumstances in the storyline leave the peruser doubtful about the real capacity to play out these activities. Hester's abrupt expulsion of the red brand presented to her appears to be unreasonable, thinking of it as took seven years to expel it so rapidly, and lighthearted. It nearly makes the image of the red letter old toward the end of the part 18, leaving intimation that the letter didn't have as much impact as once communicated. The Scarlet Letter likewise befuddles the peruser during parts after 20. The last pages of the novel give a totally alternate point of view. By and large centered around the fundamental characters, during part 21, and 22, the market gives an increasingly expansive knowledge into the network. While it makes for fascinating perusing, the unexpected difference in context leaves the peruser wandered from the principle characters, as Hester, and Pearl. The Scarlet Letter is a fascinating novel, for anybody hoping to discover a story of Puritan life, and the unforgiving truth of the occasions. Generally speaking, the Scarlet Letter conveys an energizing, and intriguing see for all perusers.

Jean Piaget Life and Theory of Cognitive Development

Jean Piaget Life and Theory of Cognitive Development History and Biographies Print Jean Piaget Biography (1896-1980) By Kendra Cherry facebook twitter Kendra Cherry, MS, is an author, educational consultant, and speaker focused on helping students learn about psychology. Learn about our editorial policy Kendra Cherry Updated on November 27, 2019 Stages of Cognitive Development Piaget's Theory Sensorimotor Stage Preoperational Stage Concrete Operational Stage Formal Operational Stage Support and Criticism Verhoeff, Bert / Anefo / National Archief / Wikimedia Commons / CC BY-SA 3.0 In This Article Table of Contents Expand Early Life Interests Roots of Knowledge Contributions Influence on Psychology Biographies Selected Publications In His Own Words View All Jean Piaget was a Swiss psychologist and genetic epistemologist. He is most famously known for his theory of cognitive development that looked at how children develop intellectually throughout the course of childhood. Prior to Piagets theory, children were often thought of simply as mini-adults. Instead, Piaget suggested that the way children think is fundamentally different from the way that adults think. His theory had a tremendous influence on the emergence of developmental psychology as a distinctive subfield within psychology and contributed greatly to the field of education. He is also credited as a pioneer of the constructivist theory, which suggests that people actively construct their knowledge of the world based on the interactions between their ideas and their experiences. Piaget was ranked as the second most influential psychologist of the twentieth century in one 2002 survey.?? Best Known For Theory of cognitive developmentGenetic epistemology Early Life Jean Piaget was born in Switzerland on August 9, 1896, and began showing an interest in the natural sciences at a very early age. By age 11, he had already started his career as a researcher by writing a short paper on an albino sparrow. He continued to study the natural sciences and received his Ph.D. in Zoology from University of Neuchâtel in 1918.?? Interest In Intellectual Development Piaget later developed an interest in psychoanalysis and spent a year working at a boys institution created by Alfred Binet. Binet is known as the developer of the worlds first intelligence test and Piaget took part in scoring these assessments.?? While his early career consisted of work in the natural sciences, it was during the 1920s that he began to move toward work as a psychologist. He married Valentine Châtenay in 1923 and the couple went on to have three children. It was Piagets observations of his own children that served as the basis for many of his later theories.?? Discovering the Roots of Knowledge Piaget identified himself as a genetic epistemologist. What the genetic epistemology proposes is discovering the roots of the different varieties of knowledge, since its elementary forms, following to the next levels, including also the scientific knowledge, he explained in his book Genetic Epistemology.?? Epistemology is a branch of philosophy that is concerned with the origin, nature, extent, and limits of human knowledge. Piaget was interested not only in the nature of thought but in how it develops and understanding how genetics impact this process. His early work with Binets intelligence tests had led him to conclude that children think differently than adults. While this is a widely accepted notion today, it was considered revolutionary at the time. It was this observation that inspired his interest in understanding how knowledge grows throughout childhood. He suggested that children sort the knowledge they acquire through their experiences and interactions into groupings known as schemas.?? When new information is acquired, it can either be assimilated into existing schemas or accommodated through revising an existing schema or creating an entirely new category of information. Today, he is best known for his research on childrens cognitive development. Piaget studied the intellectual development of his own three children and created a theory that described the stages that children pass through in the development of intelligence and formal thought processes. The theory identifies four stages:?? (1) The sensorimotor stage: The first stage of development lasts from birth to approximately age two. At this point in development, children know the world primarily through their senses and motor movements. (2) The preoperational stage: The second stage of development lasts from the ages of two to seven and is characterized by the development of language and the emergence of symbolic play. (3) The concrete operational stage: The third stage of cognitive development lasts from the ages of seven to approximately age 11. At this point, logical thought emerges but children still struggle with abstract and theoretical thinking. (4) The formal operation stage: In the fourth and final stage of cognitive development, lasting from age 12 and into adulthood, children become much more adept and abstract thought and deductive reasoning. Piagets Contributions to Psychology Piaget provided support for the idea that children think differently than adults and his research identified several important milestones in the mental development of children. His work also generated interest in cognitive and developmental psychology. Piagets theories are widely studied today by students of both psychology and education. Piaget held many chair positions throughout his career and conducted research in psychology and genetics. He created the International Center for Genetic Epistemology in 1955 and served as director until his death on September 16, 1980.?? Influence on Psychology Piagets theories continue to be studied in the areas of psychology, sociology, education, and genetics. His work contributed to our understanding of the cognitive development of children. While earlier researchers had often viewed children simply as smaller version of adults, Piaget helped demonstrate that childhood is a unique and important period of human development. His work also influenced other notable psychologists including Howard Gardner and Robert Sternberg. In their 2005 text The Science of False Memory, Brainerd and Reyna wrote of Piagets influence: In the course of a long and hugely prolific career, he contributed important scholarly work to fields as diverse as the philosophy of science, linguistics, education, sociology, and evolutionary biology. Above all, however, he was the developmental psychologist of the 20th century. For two decades, from the early 1960s to the early 1980s, Piagetian theory and Piagets research findings dominated developmental psychology worldwide, much as Freuds ideas had dominated abnormal psychology a generation before. Almost single-handedly, he shifted the focus of developmental research away from its traditional concerns with social and emotional development and toward cognitive development.?? Biographies If you want to learn more about Piaget, consider some of these biographies of his life. Bringuier, J.C. (1980). Conversations with Jean Piaget. Chicago: University of Chicago Press.Evans, R. (1973). Jean Piaget, the Man and His Ideas. New York: Dutton.Piaget, J. (1952). Autobiography. In E. Boring (ed). History of psychology in autobiography. Vol. 4. Worcester, MA: Clark University Press. Selected Publications For further exploration of his ideas, consider reading some of the source texts. The following are some of Piagets best-known works. Piaget, J. (1936) Origins of intelligence in the child. London: Routledge Kegan Paul.Piaget, J. (1945) Play, dreams and imitation in childhood. London: Heinemann.Piaget, J. (1970) Main trends in psychology. London: George Allen Unwin.Piaget, J. (1970). Genetic epistemology. New York: W.W. Norton Company.Piaget, J. (1973). Memory and intelligence. New York: BasicBooks.?? In His Own Words The principle goal of education in the schools should be creating men and women who are capable of doing new things, not simply repeating what other generations have done.??

Impact of marketing collaterals in branches brand tracking of hdfc bank in semi-urban cities - Free Essay Example

INTRODUCTION About HDFC Bank: HDFC Bank was incorporated in August 1994, and, currently has a nationwide network of 2000 Branches and 5,471 ATMs in 996 Indian towns and cities. The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an in principle approval from the Reserve Bank of India to set up a bank in the private sector, as part of the RBIs liberalisation of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995. Differentiate to lead: Trust is a bankers greatest currency and a great banking and financial services brand can be built only on a strong foundation of trust. That pretty much has been HDFC banks story as it emerged from the image of a state owned housing finance corporation to a slick new age universal bank. Incorporated in 1994, the banks contribution to the bustle of post liberalization has been incredible. The banks service offerings include a spectrum of innovative products in retail banking, wholesale banking, the capital markets and many more areas growing consistently at 25-30 percent for over a decade. This has been driven by HDFC banks decision to adopt technology as its backbone. Not only did the technological revolution cut down costs but most significantly it enhanced the customer experience. The experience fostered trust and confidence among customers and the virtuous feedback loop catapulted HDFC bank into the league of elite private sector banks in the country. HDFC banks biggest differentiator from others is its robust set of policies that they worked on backed by quality service. Clear de-risking policies in a high risk Indian market have paid rich dividends to a brand run with great vision and strategy. When others concentrated on numbers, HDFC bank concentrated on quality. That made them an extremely respected bank to deal with. Power Creation: With the vision of being one-stop financial superstore in mind, the bank operates in three segments: Personal Banking, Wholesale Banking, and NRI Services. The Personal Banking segments provides various deposit products, exclusive banking for high net-worth individuals including Wealth Advisory, Private banking and Personal loans such as auto, personal, home, gold, business loans and more. This segment also is the distribution point for third party financial products, such as Mutual Funds and Insurance. In the space of Personal Banking, HDFC banks credit Cards are also enormously trusted. Here as well some well-crafted strategies of the past have yielded brilliant results for the bank. One of the key success factors for HDFC bank is clear de-risked business strategies that not only ensure the right revenue inflow but a loyal customer base. The Wholesale Banking segment provides loan and transaction services to large corporate organizations, emerging corporate organizations, small and medium enterprises and institutional customers. It also offers deposit and transaction banking products, working capital and term finance, foreign exchange products and the like. Other services include trade services, cash management, money market, custodial, tax collection and electronic banking. In addition, it provides correspondent bank services to co-operative banks, private banks, foreign banks and regional rural banks and investment services for non-resident Indians. Communication Strategy: The positioning strategy in recent years has been to position the bank as a one-stop financial supermarket. The objective of the communication has not just been acquisition of new customers, but also creating product awareness, enhancing usage and providing value-adds to customers. The campaigns from HDFC bank have always focused on that and their tagline We Understand Your World only carries the legacy forward. Advertisement campaigns are aimed at highlighting how a product fulfils an identified customer need. The communication showcases the customer benefit first showcasing the banks commitment towards excellence in customer service facilitated through various means, especially technology. The bank also compliments its visual media presence with below the line activities including innovative programmes such as the Merits Scholarship plan which received high acclamation. Magical factors: As a brand, HDFC bank remains committed to India and enhancing the financial service space for everyone in the country. HDFC bank plans to bring financial viability in the next five years to 10 million families at the bottom of the pyramid through supporting microfinance programmes which can be driven by the bank through self help groups rather than just relying on microfinance institutions. The relentless pursuit of efficiency through technology also makes the bank a customer favourite. Their latest innovation is the My Favourite features at ATMs which help customers reduce the time they spend at the ATM. The feature enables the consumer to customize his most often used withdrawal amount thereby speeding up the process by about 40%. It is the focus on little things also that has made HDFC bank such a customer centric bank and is the heart and soul of the brand. Brand Ethos: HDFC bank has always been about making customers comfortable thereby earning their trust. Whether it is through offering transparent products with no hidden fine print or through technological enhancements, HDFC bank has always paid attention to understand customer needs, reinforcing the trust it holds among customers. Its current tagline We Understand Your World is only apt in the sense that if theres one word youd like to associate with HDFC bank it has to be understanding. What is a Brand? The word brand is derived from the Old Norse brandr meaning to burn. It refers to the practice of producers burning their mark (or brand) onto their products. When the technique of branding first started, it was meant to make identifying and differentiating a product easier. Over time, brands came to embrace a performance or benefit promise, for the product, certainly, but eventually also for the company behind the brand. Today, brand plays a much bigger role. Brands have been co-opted as powerful symbols in larger debates about economics, social issues, and politics. The power of brands to communicate a complex message quickly, with emotional impact and the ability of brands to attract media attention makes them an ideal tool in the hands of activists. Brand is the personality that identifies a product, service or company (name, term, sign, symbol, or design, or combination of them) and relates to key constituencies i.e. customers, staff, partners, investors etc. Brand identity and image Brand identity is the outward expression of a brand, including its name, trademark, communications and visual appearance. Because the identity is assembled by the brand owner, it reflects how the owner wants the consumer to perceive the brand and by extension the branded company, organization, product or service. This is in contrast to the brand image, which is a customers mental picture of a brand. The brand owner will seek to bridge the gap between the brand image and the brand identity Brand awareness Brand awareness refers to customers ability to recall and recognize the brand under different conditions and link to the brand name, logo and jingles etc., to certain associations in memory. It helps the customers to understand to which product or service category the particular brand belongs and what products and services are sold under the brand name. It also ensures that customers know which of their needs are satisfied by the brand through its products. Brand awareness is of critical importance since customers will not consider your brand if they are not aware of it. Brand Tracking The role of brand tracking methodologies is to monitor the health and the value of your brands. These are the business equivalent of taking your temperature or reading your pulse they can tell you quite reliably (within statistically-dictated tolerances) whether you are ill or well, and even how ill or how well. They can also point to certain symptoms. However, if you want to know how to get better, you may have to go to see a doctor (or, in this case, a consultant/marketing research agency using sophisticated diagnostic and prognostic techniques) Effective brand management relies on getting timely and accurate information from the target audiences. Brand tracking involves designing a program of measurement that is completed on a regular schedule to allow for trend analysis and comparison. Some of the key metrics that are involved in tracking a brand include: Brand awareness and familiarity Brand perceptions Brand positioning Delivery on brand promise Perceptions of competitive brands What are marketing collaterals? Marketing collaterals consists of printed materials that describe a business and its products and services. Marketing collateral includes brochures, posters, banners, standees and other printed materials produced by or for an organization. Types of the marketing collaterals used in HDFC bank are displayed as follows: MARKETING COLLATERALS WINDOW GLAZINGTENT CARDS LCD TVSTANDEE BANNERLEAFLETS POSTERNOTICE BOARD DESCRIPTION OF THE PROJECT Impact of marketing collaterals in branches: Every bank has several branches spread wide all over. As we enter a branch we witness many informative items such as banners, posters, standees, leaflets, window glazing, etc. These are known as marketing collaterals. These collaterals are put up with the intention of being read and used by every individual, customer or non-customer, whosoever enters the branch for whatever purpose. They carry information regarding new offers, schemes, rates, changes in banking operations, RBI implications, list of services provided, etc. These are meant to grab customer attention and to probe them into enquiring about the information displayed. It not only helps in improving sales opportunities but also helps in spreading information about the bank and its services. By observing and studying how effective these collaterals actually are, we could do a cost-benefit analysis and also provide recommendations on improving the effectiveness and usefulness of these collaterals by making desired modifications. The project involves observing visitors and also using questionnaires to identify the effective usage of marketing collaterals in the branches of HDFC bank spread over Mumbai city. Brand tracking of HDFC bank in semi-urban regions of India: A brand is defined as a name, term, sign, symbol or design or a combination of them, intended to identify the goods or services of one seller or a group of sellers and to differentiate them from those of competitors. It is very difficult to understand the perception that people have about a particular brand. The role of brand tracking is to monitor the health and the value of a particular brand. It can tell you quite reliably how are the brand performing and what is the image of the brand, as perceived by the people. Brand tracking can point out the reasons why a brand is not performing well and can also recommend suggestions on improving the brand image. In this project, I will be using questionnaires to interview already existing customers as well as non-customers in semi-urban areas of selected cities of India about how they feel about HDFC bank and its services. Interviews would be done face-to-face or door-to-door. Analysis will be made from the data obtained and the current brand image in the minds of people can be formed. Accordingly, suggestions can be provided on how the brand image can be improvised. OBJECTIVES OF THE PROJECT Impact of marketing collaterals in branches: HDFC bank has 1780 branches and 5231 ATMs in 833 Indian towns and cities. Every branch has several marketing collaterals placed with the intention of spreading awareness about the bank and for improving sales. HDFC bank incurs expenses to put up these marketing collaterals. If the collaterals do not help the bank up to the desired extent at which the bank requires then it is considered that the bank is making losses on these marketing collaterals. The core objective of this project is to study the usefulness of marketing collaterals and to identify the obstacles that are faced by the customer/visitor in utilizing these collaterals. Thus, changes can be suggested in order to improve the utility of these marketing collaterals. Brand tracking of HDFC bank in semi-urban regions of India: A brand plays a very vital role in the sales of any company. The image that people have about a certain brand influences them to make decision regarding whether to use a certain product or service of that particular brand. Thus, in order to improve sales, it is very important to improve the brands image in the minds of people. Brand tracking is a methodology which helps in tracking and identifying the brands image i.e. what people perceive about the particular company. Identifying the brands image is very helpful in placing marketing strategies. The objective of this project is to track the image of HDFC bank in the minds of its customers as well as non-customers in semi-urban markets of India and identifying the banks brand position as compared to its competitors. BENEFITS TO THE ORGANIZATION With the help of this survey, HDFC Bank can identify how much impact its each marketing collaterals has on the customers and which are the collaterals which are not helpful or fail to induce enquiries from the customers. Also the reason behind the collaterals not being attractive are found out and accordingly modifications are suggested. Thus, the effectiveness of the marketing collaterals at various branches of Mumbai city can be increased. The brand tracking survey would help HDFC Bank to identify what people in semi-urban regions perceive about it. Also it can know where it stands as compared to its competitors and what people understand about HDFC Banks local taglines. The brand awareness, visibility, likability and its recall value is calculated. Future marketing strategies can be designed using this information. Apart from these core objectives, HDFC Bank can also use the database collected by the survey for generating leads and other such purposes. LIMITATIONS OF THE STUDY As the method of communication used for the survey is face-to-face or door-to-door, the limitations include limited geographical flexibility, high cost and difficulty in call back or follow-up. The entire surveys, research, analysis and decisions are based on the primary data collected by interviewing people from different cities. So the project is highly reliable on the perceptions, thoughts and ideas of people, which are ever changing. Also measuring the cognitive, affective and behavioural components of an attitude is a limitation. The project on brand tracking is limited to the semi-urban regions of India and does not include the urban cities. RESEARCH PROCESS ADOPTED Both the projects that have been selected are research based projects. To study the impact of marketing collaterals in the branches of HDFC bank in Mumbai city as well as for tracking the image of HDFC bank in semi-urban regions, a research had to be made which followed a process that is divided in 7 steps which are as follows: The entire research process has been designed keeping these 7 steps in mind. Accordingly, a schedule was formed and the stipulated time frame was decided to complete the tasks of the schedule. This helped complete the projects in a smooth and systematically planned manner. THE SCHEDULE OF TASKS IS AS FOLLOWS Tasks Expected Completion Date 1) Identifying the problem/opportunity a) Studying the banking sector and identifying importance of marketing collaterals and brand image on the overall sales of HDFC bank. b) Studying the different types of marketing collaterals used in branches of HDFC bank and observing the customer/visitor behaviour towards these collaterals. c) Studying the various factors affecting brand image and methods of tracking brand image 15th Feb,2011 2) Preparing questionnaires and selecting target samples to be interviewed. 1st March,2011 3) Visiting different cities (Aurangabad, Surat, Madhya Pradesh and Rajkot) for tracking the brand image of HDFC bank and visiting various branches of Mumbai city to study the impact of marketing collaterals in branches. 5th April,2011 4) Gathering, processing and analysing the data collected. 19th April,2011 METHODOLGY USED The methodology adopted for researching on both the projects is by collecting primary data through questionnaire method. Customers as well as non-customers are interviewed using questionnaires on face-to-face basis by visiting different semi-urban regions of a few cities where HDFC bank has its branches located at. Data collected from questionnaires will be used in percentage form as the primary data for making analysis. It is a stringent research methodology based on a perception based survey which would include parameters like brand awareness, brand image/perception, brand recall value, brand performance and brand association. The process for preparing the questionnaires for the brand tracking survey is by interviewing 100 people (random sampling) on what they feel are important attributes or features that they look for while selecting a bank for opening a CASA account. The next step is to select the features that have been desired by maximum number of people asked. These features are to be included in the questionnaire along with the other questions for tracking the brand image of HDFC bank. By multiplying the rank given by interviewees to the importance level of the attribute, a clear idea can be drawn as to where HDFC bank stands as compared to its competitors and in which areas the bank need to work upon. Also, the local taglines of HDFC Bank in different cities for example, Gujarati in Surat, Marathi in Aurangabad and so on has been included in the questionnaire for indentifying the understanding that people, of that particular region, have about the local tagline. In order to prepare the questionnaire to study the impact of marketing collaterals in branches, the most common marketing collaterals have been identified and included. The questionnaires are prepared with the aim of identifying the importance and effectiveness of each marketing collateral and the problems faced by the visitors in using these collaterals. For providing more clarity, both the questionnaires prepared are attached with this report. The entire data derived from the questionnaires regarding both the projects, is coded and saved in EXCEL sheets so that it can be included in the banks MIS and can be used by the bank in future whenever required. CITIES AND BRANCHES VISITED TILL DATE Lists of cities that have been visited for Brand Tracking of HDFC Bank is as follows: 1) Aurangabad People outside the branches of HDFC banks competitors i.e. ICICI bank, SBI and AXIS bank were interviewed using questionnaires that were prepared. 2) Surat Semi-urban regions near Surat city were visited i.e. Bardoli and Amroli. 3) Madhya Pradesh Semi-urban regions of M.P were visited i.e. Khandwa and Harda. 4) Rajkot Semi-urban regions of Rajkot were visited i.e. Wankaner, Metoda and Una. A list of branches of HDFC Bank in Mumbai that were visited to conduct the study on impact of marketing collaterals in branches is as follows: Hughes Road branch Sandoz house branch Khar Road branch Borivali branch Vashi branch Andheri branch Sanpada branch Zaveri branch APMC 2 branch Kandivili branch EXCEL sheets containing the entire information of the cities and branches visited along with the data collected is attached with this report. DATA FINDINGS OF MARKETING COLLATERALS SURVEY List of branches visited: Hughes Road branch Sandoz house branch Khar Road branch Borivali branch Vashi branch Andheri branch Sanpada branch Zaveri branch APMC 2 branch Kandivili branch Total number of people interviewed: 200 Data collected is as follows: 1) How often do you visit the branch? a) Very often 48% b) Less often 28% c) Rarely 24% 2) How much time do you spend in the branch at every visit? a) 5 to 10 minutes 17.5% b) 10 to 15 minutes 34% c) 15 to 20 minutes 20.5% d) Above 20 minutes 28% 3) Which of the following collaterals attract your attention the most? Collaterals Often Sometimes Rarely Never Window glazing on the glass outside 14.5% 27% 27.5% 31% Standee 32% 44.5% 16.5% 7% Banner 19.5% 47% 26.5% 7% Poster 19.5% 47% 26.5% 7% Leaflets 4% 25.5% 28.5% 42% Tent cards 2% 18.5% 24.5% 55% Notice board 9% 32% 21% 38% LCD TV 5.5% 12% 53% 29.5% 4) Do you often spend time reading these collaterals? a) Yes 67.5% b) No 32.5% 5) Do you find it easy to read them? a) Yes 94% b) No 6% 6) If yes, does it induce you to inquire about it? a) Yes 75.5% b) No 24.5% 7) If no, what are the obstacles that prevent you from reading it? a) Location of the collateral 2.5% b) Font size/colour 2% c) Too much text matter 12% d) Language 0.5% e) Other issues 6% f) No issues 77% DATA FINDINGS ON BRAND TRACKING Cities Visited: Aurangabad, Surat (Bardoli and Amroli), Madhya Pradesh (Khandwa and Harda) and Rajkot (Una, Wankaner and Metoda) Total Number of peopleinterviewed: 200 Data collected is as follows: (The data provided is divided into three sections i.e. in terms of all the data collected, data collected from customers and data collected from non-customers) 1) Banks that the people were aware about are as follows: All data: HDFC bank 26.3% ICICI bank 21.8% State Bank of India 18% Axis bank 15% Other 18.8% Customers: HDFC bank 28.57% ICICI bank 19.72% State Bank of India 16.32% Axis bank 12.92% Other 22.44% Non-customers: HDFC bank 25.60% ICICI bank 22.51% State Bank of India 18.54% Axis bank 15.67% Other 17.66% 2) Public opinion about each bank with regards to the attributes mentioned as follows: a) Trust All data Ranks ICICI HDFC SBI AXIS 1 4.5% 6% 86% 3.5% 2 32.5% 30% 11% 26.5% 3 28.5% 46% 2% 23.5% 4 34.5% 18% 1% 46.5% Customers Ranks ICICI HDFC SBI AXIS 1 2.04% 16.32% 79.59% 2.04% 2 34.69% 34.69% 16.32% 14.28% 3 18.63% 30.61% 4.08% 46.93% 4 44.89% 18.36% 0% 36.73% Non-Customers Ranks ICICI HDFC SBI AXIS 1 5.29% 2.64% 88.07% 3.97% 2 31.78% 28.47% 9.27% 30.46% 3 31.78% 50.99% 1.32% 15.89% 4 31.12% 17.88% 1.32% 49.66% b) Customer friendly staff All data Ranks ICICI HDFC SBI AXIS 1 18% 30.5% 25% 26.5% 2 26.5% 41% 13% 19.5% 3 35.5% 21.5% 14.5% 28.5% 4 20% 7% 47.5% 25.5% Customers Ranks ICICI HDFC SBI AXIS 1 20.40% 53.06% 16.32% 10.20% 2 24.48% 26.53% 18.36% 30.61% 3 32.65% 16.32% 18.36% 32.65% 4 22.44% 4.08% 46.93% 26.53% Non-customers Ranks ICICI HDFC SBI AXIS 1 17.21% 23.17% 27.81% 31.78% 2 27.15% 45.69% 11.25% 15.89% 3 36.42% 23.17% 13.24% 27.15% 4 19.20% 7.94% 47.68% 25.16% c) Speed of services All data Ranks ICICI HDFC SBI AXIS 1 32% 35.5% 15.5% 17.5% 2 21.5% 51.5% 14% 13% 3 32% 10% 11% 47% 4 14.5% 3% 59.5% 22.5% Customers Ranks ICICI HDFC SBI AXIS 1 28.57% 55.10% 2.04% 14.28% 2 28.57% 44.89% 16.32% 10.20% 3 38.77% 0% 14.28% 46.93% 4 4.08% 0% 67.34% 28.57% Non-customers Ranks ICICI HDFC SBI AXIS 1 33.11% 29.13% 19.86% 18.54% 2 19.20% 53.64% 13.24% 13.9% 3 36.42% 13.24% 9.93% 47.01% 4 17.88% 3.97% 56.95% 20.52% d) Cheaper rates/prices All data Ranks ICICI HDFC SBI AXIS 1 3% 4% 85.5% 7.5% 2 36.5% 34% 5.5% 24% 3 29.5% 28.5% 4% 38% 4 31% 33.5% 5% 30.5% Customers Ranks ICICI HDFC SBI AXIS 1 0% 4.08% 85.71% 10.20% 2 53.06% 28.57% 2.04% 16.32% 3 10.20% 51.02% 10.20% 28.57% 4 36.73% 16.32% 2.04% 44.89% Non-Customers Ranks ICICI HDFC SBI AXIS 1 3.97% 3.97% 19.20% 6.62% 2 31.12% 35.76% 6.62% 26.49% 3 35.76% 21.19% 1.98% 41.05% 4 29.13% 39.07% 5.96% 25.82% e) Technology All data Ranks ICICI HDFC SBI AXIS 1 29% 34% 24% 13% 2 21% 50% 14% 15% 3 29.5% 12.5% 15.5% 42.5% 4 20.5% 3.5% 46.5% 29.5% Customers Ranks ICICI HDFC SBI AXIS 1 32.65% 55.10% 6.12% 3.12% 2 28.57% 42.85% 14.28% 14.28% 3 16.32% 2.04% 22.44% 59.18% 4 22.44% 0% 57.14% 20.40% Non-Customers Ranks ICICI HDFC SBI AXIS 1 27.81% 27.15% 29.80% 15.23% 2 18.54% 52.31% 13.90% 15.23% 3 33.77% 15.89% 13.24% 37.08% 4 19.86% 4.63% 43.04% 32.45% f) Visibility All data Ranks ICICI HDFC SBI AXIS 1 40% 10% 44.5% 5.5% 2 26% 24.5% 27.5% 22% 3 27% 35% 4% 34% 4 7% 30.5% 24% 38.5% Customers Ranks ICICI HDFC SBI AXIS 1 55.10% 6.12% 34.69% 4.08% 2 14.28% 26.53% 40.81% 18.36% 3 24.48% 42.85% 2.04% 30.61% 4 6.12% 24.48% 22.44% 46.93% Non-Customers Ranks ICICI HDFC SBI AXIS 1 35.09% 11.25% 47.68% 5.96% 2 29.80% 23.84% 23.17% 23.17% 3 27.81% 32.45% 4.63% 35.09% 4 7.28% 32.45% 24.50% 35.76% g) Number of branches/ATMs All data Ranks ICICI HDFC SBI AXIS 1 7.5% 4.5% 83% 5% 2 45% 30.5% 11% 13.5% 3 31.5% 46% 4% 18.5% 4 16% 19% 2% 63% Customers Ranks ICICI HDFC SBI AXIS 1 12.24% 4.08% 81.63% 2.04% 2 55.10% 30.61% 14.28% 0% 3 22.44% 63.26% 2.04% 12.24% 4 10.20% 2.04% 2.04% 85.71% Non-Customers Ranks ICICI HDFC SBI AXIS 1 5.96% 4.63% 83.44% 5.96% 2 41.72% 30.46% 9.93% 17.88% 3 34.43% 40.39% 4.63% 20.52% 4 17.88% 24.50% 1.98% 55.62% h) Easy to approach All data Ranks ICICI HDFC SBI AXIS 1 26.5% 26.5% 32% 15% 2 20.5% 41.5% 25% 13% 3 26.5% 22% 14% 37.5% 4 26.5% 10% 29% 34.5% Customers Ranks ICICI HDFC SBI AXIS 1 24.48% 40.81% 24.48% 10.20% 2 16.32% 40.81% 36.73% 6.12% 3 38.77% 8.16% 12.24% 40.81% 4 20.40% 10.20% 26.53% 42.85% Non-Customers Ranks ICICI HDFC SBI AXIS 1 27.15% 21.85% 34.43% 16.55% 2 21.85% 41.72% 21.19% 15.23% 3 22.51% 26.49% 14.56% 36.42% 4 28.47% 9.93% 29.80% 31.78% i) Premium Services All data Ranks ICICI HDFC SBI AXIS 1 26.5% 29% 29% 15.5% 2 16% 58.5% 4.5% 21% 3 39.5% 12.5% 17.5% 30.5% 4 18% 0% 49% 33% Customers Ranks ICICI HDFC SBI AXIS 1 22.44% 57.14% 8.16% 12.24% 2 26.53% 38.77% 2.04% 32.65% 3 40.81% 4.08% 10.20% 44.89% 4 10.20% 0% 79.59% 10.20% Non-Customers Ranks ICICI HDFC SBI AXIS 1 27.81% 19.86% 35.76% 16.55% 2 12.58% 64.90% 5.29% 17.21% 3 39.07% 15.23% 19.86% 25.82% 4 20.52% 0% 39.07% 40.39% 3) Current bank being used by the respondents is as follows: All data: HDFC bank 15% ICICI bank 30.4% State Bank of India 26.4% Axis bank 10.7% Other 17.5% Customers: HDFC bank 63.63% ICICI bank 14.28% State Bank of India 15.58% Axis bank 1.29% Others 5.19% Non-customers: HDFC bank 0% ICICI bank 34.63% State Bank of India 29.75% Axis bank 14.14% Others 21.46% 4) Apart from their current bank, other banks that attract the respondents are as follows: All data: HDFC bank 29.4% ICICI bank 15.6% State Bank of India 16.5% Axis bank 10.1% Others 28.4% Customers: HDFC bank 0% ICICI bank 6.25% State Bank of India 31.25% Axis bank 18.75% Others 43.75% Non-customers: HDFC bank 35.16% ICICI bank 17.58% State Bank of India 13.18% Axis bank 8.79% Others 25.25% INFERENCES The following are the inferences made from visits that had been done to conduct the survey to identify the Impact of Marketing Collaterals in Branches of HDFC Bank in Mumbai city. These inferences are based on the suggestions of the customers, suggestions provided by staff members and the percentages calculated from the data sheets prepared 1) Sandoz House Branch, Mumbai Information should spread through the staff as it would be more effective. LCD TV is placed too much in the corner. It should be placed somewhere in the centre or above the teller queue to be noticed more often. More information on services provided by HDFC bank should be made available as many people are still not aware about the e-banking facilities provided by HDFC bank. Also information which is more useful for general/regular customers should be put up. Centre pillars, plants and chairs occupy a lot of space. As there are not many standees present in the branch, this space can be used for keeping standees around. Posters placed behind the teller are well placed and are observed the most, but they are very repetitive. Notices on the notice board are very important for the customers, but the font size of these notices is too small and also they are located in the extreme corners of the branch where customers cant find them. 2) Hughes Road Branch, Mumbai Most of the customers enquired only to the guards and not to the staff. Only a few people who sat and waited at the PB desk or RM desk read the tent cards and enquired about it to the staff. Overall enquiries rising out of collaterals were 2-4 per day approximately and 7-10 leaflets were taken on an average per day approximately. Too many types of collateral were present all over which had a more negative impact than positive. Standees and window glazing were observed the most because the standee being in front of the teller queue and in the centre of the branch, whereas the window gazing was also huge and attractive. Other collaterals werent very helpful, especially the LCD TV. When asked, many people werent even aware that there was an LCD TV in the branch. Being on the extreme corner of the branch it is very much ignored. It should be placed in the centre of the branch or at the top of the teller queue to make the most of it as it is very attractive and expensive collateral. Customers are satisfied with the size, colour, text and language of the collaterals as 95% of the customers, who were surveyed found the collaterals easy to read. Some customers complained that the offers and schemes displayed on the marketing collaterals are misleading sometimes, which is discouraging. 3) Borivali Branch, Mumbai Customers preferred reading newspapers rather than the collaterals displayed around the branch, as the newspapers were kept just in front of where customers sit and wait for their services. Instead of newspaper, the banks magazines or tent cards and leaflets could be kept on the tables, so that the customers can read them while waiting. The visibility and usage of tent cards and leaflets is very low as many customers are not even aware of where they are placed. The LCD is also rarely noticed because of its location. It is located on the wall which is on the backside of the people sitting, so the people sitting cannot see it. Also being too far from the teller queue it cannot be seen clearly by the people standing in the teller queue. Apart from these few suggestions, the Borivali branch has many marketing collaterals as well as some art in the centre of the branch, utilizing the space effectively. As a result, the customers of Borivali branch did not have any issues or recommendations and were satisfied with the way how marketing collaterals were displayed. 4) Khar Road Branch, Mumbai There are many posters put up which make the branch look attractive. The notice board is also well placed and does attract a lot of attention. There is only one standee in the branch which is near the teller queue. LCD TV is well placed as it has high visibility, but many customers who were interviewed complained that the LCD is usually switched off. Leaflets are kept behind the PB desks, so they are not visible and accessible for the customers. There were no visible tent cards in the branch. There is a different floor for preferred customers. On that floor there are no marketing collaterals present. There is only a LCD TV, which is used for showing news channels. There are newspapers and magazines kept in the area where preferred customers sit and wait. Instead HDFC bank related magazines or attractive collaterals could be kept. A significant number of customers who were interviewed said that they were not interested in reading the marketing collaterals. Language could be one of the issues as many of them had difficulty understanding English. 5) Vashi Branch, Mumbai The standees, posters and leaflets were well placed and easily accessible. The LCD TV could not be seen by the customers who stood in the teller queue and also by the customers who were sitting and waiting in the waiting area, as there was a pillar between them and the LCD TV. Most of the customers, who were interviewed, complained that the LCD TV was mostly kept switched off. There was no window glazing on the entrance of the branch, so most of the customers did not know about it. The attention that the customers paid to the marketing collaterals in the Vashi branch was comparatively lower than any other branch. There could be a notice board dedicated to the marketing collaterals like a marketing notice board as notice boards are considered important, so many customers do look at them and spend time in reading them. Also, some laminated sheets/magazines containing information on new schemes/products/offers or about the bank such as award received etc. could be kept on tables near the waiting area to be read instead of newspapers. As customers are sitting and waiting they tend to pick up such items and read them. 6) Andheri Branch, Mumbai As the size of the Andheri branch is not very big, the marketing collaterals are also few and limited. There is no LCD TV in this branch. The window glazing is the most attractive as it can be seen from quite a distance. The number of customers visiting the J.P Road branch of Andheri is comparatively lesser than the other branches that were visited. Many leaflets and tent cards are kept behind the PB and RM desks from where it is not accessible for the customers. The standees and tent cards kept near the teller queue are the most effective and help in raising enquiries. It is observed that the customers do tend to use the leaflets kept around the welcome desk. Some customers complained about the font size of a few important notices and posters being too small to be read even by standing close to them. Such marketing collaterals do not help in inducing enquiries. Notices are put up at random places around the branch. A notice board should be maintained to put up all important notices together. 7) Sanpada branch, Navi Mumbai There is no LCD TV in the branch. Instead, there is a jewellery box kind of item with marketing collaterals around it. It is placed near the teller queue and displays the loan against gold schemes offered by HDFC bank. Being placed near the teller queue, it is observed by people standing in the queue very often and also induces inquiries often. The size of the branch is comparatively smaller. There is only one standee in the branch, placed near the teller queue. The standee is quite effective as it is the only one and also because of its location. Many customers complained that they could not find the notice board in the branch. The reason being that notices were randomly put up behind PB desks and Welcome desks from where they could not be seen by the customers. Also, some customers suggested that there should be a proper notice board placed in the branch where it can be easily found, as it is one of the most important collateral. There are many leaflets and tent cards in the branch which are placed and used well. The posters are also read sometimes, especially the ones behind the tellers. There are two standees outside the branch at the entrance. When asked, many customers said that they never noticed it or they never spent time in reading them. Many marketing collaterals get blocked from the sitting area and cannot be seen because of a pillar in the middle of the branch. The size of the branch being small and the number of marketing collaterals being high with lengthy text matter, some customers said that the interest gets diluted. 8) APMC 2 Branch, Navi Mumbai As this branch of HDFC Bank has recently come up, it still needs to get renovation as per the layout of HDFC bank standards. There is no LCD TV in the branch. Being a small branch the marketing collaterals are also few. Tent cards and leaflets are kept one in front of another making it unreadable. Too many notices are put up on the notice board, which is not read as it is in the corner of the branch. Also, the wall on which the notice board is put up is damaged making it look unpleasant. The two, loan against gold, standees are read sometimes as they are kept together in front of the teller queue. There are six wall posters in the branch which are noticed rarely. One of the most important places for putting collaterals i.e. the wall in front of the sitting/waiting area is used for storing files and other documents. Window glazing is also not very effective as 75% people interviewed said that they never read the window glazing. 9) Zaveri Bazaar Branch, Mumbai The Zaveri Bazaar branch of HDFC bank is a very small branch, but the limited space is well utilized for marketing collaterals. The window glazing, banners and posters do attract attention. There is no LCD TV in the branch. Standees are placed outside the BMs cabin which is behind the sitting/waiting area, making it less visible. Tent cards and leaflets are also used less. The notice board is read sometimes. The branch is visited by 90% bearers and only 10% account holders. Bearers usually dont have a tendency of reading the marketing collaterals. 10) Kandivili Branch, Mumbai The Thakur branch at Kandivili East is just outside TCSC College. So the visibility is very good and the window glazing is very effective marketing collateral. There are plenty of leaflets, banners and posters in the branch, which are quite attractive. As the notice board is placed close to the entrance and the BMs cabin, it has good visibility and also attracts attention. There is a loan against gold marketing collateral which is very inductive, but being kept in a corner, it gets ignored often. The standees are kept outside the branch near the ATM machine and at the entrance of the branch. As a result, many people ignore it and it is hardly read. There are no standees inside the branch. The branch being located at a residential area, most of the visitors are account holders and find the marketing collaterals language easy. According to the employees of the branch, there are only 20%-25% bearers walking in per day. The common complaint that most of the respondents had was that there were too many marketing collaterals in the branch, making the branch very congested. Also, they suggested that too much of reading material dilutes the attraction. The following are the inferences made from visits that had been done to conduct the survey to track HDFC Banks brand image in semi-urban regions of Aurangabad, Surat and Madhya Pradesh. These inferences are based on the observations made, suggestions of the people interviewed and the percentages calculated from the data sheets prepared. Aurangabad: There are a rising number of young and middle aged employees opting for banking facilities including many call centre employees. The profession of these people is service. Attracting such an audience requires good technology, faster service and competitive prices. HDFC banks brand awareness is very high in Aurangabad and the local tagline is also well understood. Apart from the banks mentioned in the questionnaires, IDBI is also a well established brand in Aurangabad. Among the banks mentioned in the questionnaire, SBI is the most preferred followed by a tie between ICICI and HDFC bank with Axis bank being the least preferred. Surat: Most of the people in Surat are self-employed. The bank selecting decisions are made by the family heads usually, who are a little aged and look for trust as the key factor in selecting a bank. Banks like SBI and BOB are more preferred than other banks. Building a good trust worthy relation with the target audience would provide a lot of aid, as many people think HDFC bank is a foreign bank. Providing good customer service is also one of the most essential elements required in attracting customers in Surat. Also, people are not very comfortable with languages like Hindi and English, so HDFC bank should try and employ Gujarati staff for better communication and gaining trust. Although understanding the local tagline was easy and simple but the local tagline needs to be advertised a lot as many people were not aware of it and not even heard about it. Technology is not very helpful in Surat as many people do not use the e-facilities provided by banks, the education level is also not very high. HDFC bank has been present at the semi-urban areas of Surat like Bardoli since many years. So it has a competitive advantage over banks like ICICI which have been set up recently. Madhya Pradesh: The areas visited, i.e. Khandwa and Harda, were very rural areas. People did not understand English and they commonly followed Hindi. In such a scenario, the HDFC Banks Hindi logo was very helpful as people understood it well. Most of the people who were interviewed preferred government banks over private banks as they felt that government banks were more reliable and trustworthy. A common perception about HDFC Bank is that many people thought of it as a foreign bank. They were not aware that HDFC Bank was an Indian originated bank. On specific services related questions, many people did not differentiate between HDFC Bank and other private banks as they thought that all private banks have alike services. Although, HDFC Banks customers who were interviewed were happy with the services they were provided and appreciated them. SBI has a clear edge over other banks because it is said to be the first bank to open branches in the areas which were visited. It is the oldest and has the maximum ATMs and visibility in the visited areas. Its been only a year or two before HDFC Bank got its branches in Khandwa and Harda. Most of the people who were interviewed did not rate technology as the most important attribute for opening an account, they considered trust and easily approachable as the most important features. As compared to other private banks, HDFC Banks brand awareness was higher, but very low as compared to other government banks which were well established in those areas. Rajkot: On the basis of the observations made and comments of the people interviewed, it can be said that HDFC bank has penetrated well into the semi-urban regions of Rajkot city. As compared to ICICI bank, HDFC bank is more popular among people and also has more branches in the area that were visited. Among private sector banks, Axis bank is the only major competitor to HDFC bank. Apart from Axis bank, the other banks that pose a threat to HDFC bank are SBI, BOB, Dena bank, etc. Government banks are more preferred as they are well established as people trust them. SBI has its branches in the semi-urban areas of Rajkot since the past 38yrs, whereas branches of HDFC bank had come up only 1 to 2 years ago. Thus, competing with government banks and winning customer confidence is the major challenge faced by HDFC bank in Rajkot. Only 32% of the people interviewed were into service, the rest of the people were self-employed. The name and tagline of HDFC bank in the local language is very popular and also helpful as most of the people follow Gujarati instead of Hindi and English. RECOMMENDATIONS Based on the analysis, inferences and the data findings, suggestions have been made for each branchand city visited in the above inferences of this report. Apart from those suggestions, some modifications are recommended for the marketing collaterals in branches to improve its effectiveness. The recommendations for the marketing collaterals are as follows: Window glazing being the most expensive marketing collateral, is least observed and makes minimum impact on the customers/visitors. This was commonly observed in all the branches visited. The interviewees did not find HDFC Banks window glazing attractive as 27.5% respondents rarely noticed the window glazing and 31% respondents said that they never paid attention to the window glazing. Some more creative designs and prints could be used using brand ambassadors like sportsperson or celebrities. This could help in attracting more attention. For example, window glazing of Shahrukh Khan for NRI services by ICICI Bank attracts a lot of attention. Since using the notice board for marketing collaterals is not permitted by the RBI, HDFC Bank could have a different marketing board for displaying latest schemes, products, offers and other information in branches which are big in size. As it is analyzed that 32% people tend to observe and read the notice board giving it high importance. HDFC Bank could keep the banks magazine or plastic charts displaying information and achievements of HDFC Bank near the area where people sit and wait, instead of keeping newspapers, as reading newspapers is a commonly observed tendency of the customers/visitors who are sitting and waiting for their services. It is analyzed that in each branch visited, the LCD TV is amongst the least observed marketing collateral as 53% respondents said that they rarely observed the LCD TV. In most of the branches it is due to the location of the LCD TV or it is due to non-interesting ads. Also, in some branches it was noticed that in spite of having an LCD TV in the branch it is mostly switched off, because of which many customers do not even know that there is an LCD TV in the branch. Thus, the visibility of the LCD TV should be increased. Ideally it should be on the wall which is in front of the sitting/waiting area. Also, it is recommended that at least 20% of the marketing collaterals should be in the local language or in Hindi. As there are many such branches of HDFC Bank which are mostly visited by bearers, local language marketing collaterals with attractive offers for the bearers should be introduced. Using less and non-repetitive banners and posters could prove helpful as many people complained that too many marketing collaterals dilute the attention. Also 12% respondents said that lengthy text is the common obstacle that prevents them from reading the marketing collaterals. The utility and visibility of tent cards and leaflets is average. 25.5% respondents used the leaflets sometimes and 18.5% respondents read the tent cards sometimes. According to the survey made, standees are the most useful marketing collateral. 32% respondents read the standees often and 44.5% respondents read the standees sometimes. They attract maximum attention if placed near the teller queue and also induces enquiries. ANNEXURE Sample questionnaire format of brand tracking of HDFC bank in semi-urban areas. Data calculation excel sheet of brand tracking of HDFC bank in semi-urban areas. Sample questionnaire format of studying the impact of marketing collaterals in branches of HDFC bank in Mumbai. Data calculation excel sheet of studying the impact of marketing collaterals in branches of HDFC bank in Mumbai.

The Law Of Attraction - 2130 Words

The law of attraction says that focusing on positive or negative thoughts will bring either those positive or negative thoughts into positive or negative experiences. Most people wouldn’t believe that such a theory could possibly work in their lives, but I personally believe that this theory is one of the main reasons that America has such a large gap in income. In the USA today, the gap between the rich and the poor has steadily increased to the point where there the middle class has all but disappeared. People are either getting richer or they are getting poorer. To a lot of people this may seem like a horrible thing and initially I also thought such income inequality was outrageous. However, as I researched the issue and discussed the†¦show more content†¦Over time, income inequality promotes growth in many areas and anyone pursuing an education receives an income reward for their efforts. Hongyi Li, an Ohio State University graduate with a PhD in Managerial Economics and Heng-fu Zou, a Harvard University graduate with A PhD in Economics, give a precise mathematical explanation of how income inequality promotes economic growth. They argue that: â€Å"by dividing government spending into production services and consumption services—the former enter the production function while the latter enter the utility function†¦.With this extension it is found that, within a typical political-economy mechanism on income taxation, more equal income distribution can lead to higher income taxation and lower economic growth.† (Li and Zou, 325) Li and Zou explain that by dividing government spending into equal amounts of production services and consumption services, it is found that this equilibrium of income will overall increase the general population’s taxes, and lower the economy s growth rate. Becker and Murphy illustrate Li and Zou’s theory by showing that throughout history, when income inequality increased, the rate of technological advancement also increased, and incomes for the average household also increased. Becker and Murphy focus on the importance of education when they discuss income inequality, which supports my hypothesis, but the main point is that